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Customer Service Assistant

Location:  UK Shaolin Temple

Salary: £8.00 per hour

Closing Date: 22nd September 2018

Reference:  UKST10012018

Start Dates: 1st September 2018

Working hours: Up to 20 hours per week –  Tue, Wed, Thu, Fri, Sat – usually start at 14:30pm

Description

The successful applicant will be required to work at the Temple to carry out various day-to-day tasks and basic administration jobs. These tasks include, but are not limited to:

  • manning the reception
  • answering customers’ questions by phone, email and face-to-face
  • entering customer information onto a computer database
  • selling and taking payment
  • tracking orders and giving refunds
  • giving quotations and checking product availability
  • handling complaints or passing them to a manager
  • maintaining temple facility (keep the facility clean and tidy)

This person may have to work on some evenings and weekends when there are low members of staff, or during busy periods.

Qualifications & Skills

Qualifications:

  • GCSE Grade C, or equivalent, in English
  • GCSE Grade C, or equivalent, in Maths

Required Skills:

  • excellent customer service skills
  • the ability to handle and resolve difficult situations
  • IT and administration skills
  • accuracy and attention to detail
  • able to carry out physical work
  • manual handling competence
  • ability to work independently
  • self-motivated & willing to learn

Desired Skills:

  • Drivers Licence
  • Web Design experience
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